Record what you can see safely
Describe the location of a stain, drip or exterior overflow. Photos taken from the ground or inside can help. Note whether the issue occurs during every rain, only heavy rain or rain accompanied by wind.
Homeowner guides
How to prepare for a roof inspection
Useful information without climbing onto the roof.
Gather existing records
Previous estimates, invoices, warranty documents and maintenance notes can explain the roof history. If you do not have them, say what you know and which details are uncertain.
Arrange access and the right contact
Tell Galaxy about locked entries, roof decks, tenants or property-management requirements. Identify the person who can provide access and the person who can approve the work.
Prepare your questions
Ask what was accessible, which areas need work and what options are appropriate. Discuss the proposed scope and any uncertainties before deciding how to proceed. For an active leak, call to discuss availability rather than assuming an online message creates an emergency appointment.
Ready to discuss your roof?
Galaxy can assess your property and explain the proposed work.